ON-PREMISE AND PRIVATE CLOUD SOLUTIONS ARE BECOMING EXTINCT

Premise to cloud or vendor swap is now inevitable

Business continuity planning must be considered

Critical applications to business operations have to be migrated

Security of cloud applications is commonly misunderstood

Executive Expectations MUST be set and communicated correctly

               WHAT ARE THE IMPLICATIONS?

                                                           WHAT ARE THE IMPLICATIONS?

Millions of lost hours in customized desktop applications and plugins

Obscured business logic inside vendor applications

Internal perceptions of what public cloud, multi-tenant, multi-cloud actually mean from a security standpoint

Uncertainty on extended support and long-term viability of existing solution must be addressed

Opportunity to re-evaluate HOW you do business

DOES IT MEAN YOU HAVE TO MIGRATE RIGHT NOW?

To support enterprises remaining on the legacy Multicloud CX or Engage platforms, Miratech has introduced a flexible advisory, modernization, support, and risk management program designed to help those clients assess their current customer experience (CX) footprint and assist in developing their CX journey moving forward – Trinity.

To support enterprises remaining on the legacy Multicloud CX or Engage platforms, Miratech has introduced a flexible advisory, modernization, support, and risk management program designed to help those clients assess their current customer experience (CX) footprint and assist in developing their CX journey moving forward – Trinity.

TELEPHONY AND DIGITAL

JOURNEY FLOWS

WORKFORCE

MANAGEMENT

KNOWLEDGE BASES


ROUTING

Wrap-Ups

Skills

Queues

Prioritization

DATA INTEGRATIONS

Software Stack

Data Warehousing/

Analytics

TELEPHONY AND DIGITAL JOURNEY FLOWS

KNOWLEDGE BASES

ROUTING

DATA INTEGRATIONS

Skills

Wrap-Ups

Queues

Prioritization

Software Stack

Data Warehouse/

Analytics

WORKFORCE MANAGEMENT

Forecasting

HR-IS System Integration

Employee Training/

Coaching/

Gamification

QUALITY MANAGEMENT

Policies

Compliance

Sentiment Analysis

Forecasting

HR-IS system

integration

Employee/

coaching/

gamification

QUALITY MANAGEMENT

Policies

Compliance

Sentiment Analysis

START BUILDING YOUR ROADMAP TODAY

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