ON-PREMISE AND PRIVATE CLOUD SOLUTIONS ARE BECOMING EXTINCT
Premise to cloud or vendor swap is now inevitable
Business continuity planning must be considered
Critical applications to business operations have to be migrated
Security of cloud applications is commonly misunderstood
Executive Expectations MUST be set and communicated correctly
WHAT ARE THE IMPLICATIONS?
WHAT ARE THE IMPLICATIONS?
Millions of lost hours in customized desktop applications and plugins
Obscured business logic inside vendor applications
Internal perceptions of what public cloud, multi-tenant, multi-cloud actually mean from a security standpoint
Uncertainty on extended support and long-term viability of existing solution must be addressed
Opportunity to re-evaluate HOW you do business
DOES IT MEAN YOU HAVE TO MIGRATE RIGHT NOW?
To support enterprises remaining on the legacy Multicloud CX or Engage platforms, Miratech has introduced a flexible advisory, modernization, support, and risk management program designed to help those clients assess their current customer experience (CX) footprint and assist in developing their CX journey moving forward – Trinity.
To support enterprises remaining on the legacy Multicloud CX or Engage platforms, Miratech has introduced a flexible advisory, modernization, support, and risk management program designed to help those clients assess their current customer experience (CX) footprint and assist in developing their CX journey moving forward – Trinity.
TELEPHONY AND DIGITAL
JOURNEY FLOWS
WORKFORCE
MANAGEMENT
KNOWLEDGE BASES
ROUTING
Wrap-Ups
Skills
Queues
Prioritization
DATA INTEGRATIONS
Software Stack
Data Warehousing/
Analytics
TELEPHONY AND DIGITAL JOURNEY FLOWS
KNOWLEDGE BASES
ROUTING
DATA INTEGRATIONS
Skills
Wrap-Ups
Queues
Prioritization
Software Stack
Data Warehouse/
Analytics
WORKFORCE MANAGEMENT
Forecasting
HR-IS System Integration
Employee Training/
Coaching/
Gamification
QUALITY MANAGEMENT
Policies
Compliance
Sentiment Analysis
Forecasting
HR-IS system
integration
Employee/
coaching/
gamification
QUALITY MANAGEMENT
Policies
Compliance
Sentiment Analysis
START BUILDING YOUR ROADMAP TODAY