Location:
USA
Client:
Telecommunications company that offers communications, network services, security, cloud solutions, voice, and managed services
| Location: USA | | Client: Telecommunications company that offers communications, network services, security, cloud solutions, voice, and managed services |
| Location: USA |
| Client: Telecommunications company that offers communications, network services, security, cloud solutions, voice, and managed services |
Background/Challenge:
The telecommunications giant is leveraging Miratech’s professional services for assistance in the deployment of the Genesys Cloud solution for their 4,000+ concurrent user agents. The client selected Miratech as their partner to enable the migration of their users from the existing Avaya and Cisco Contact Center platforms to the Genesys Contact Center platform.
Business Goal:
The migration will enable the client to modernize customer experience and delivery across several digital channels such as Workforce Management (WFM), Call and Screen Recording, Inbound and Outbound IVRs, Natural Language and Voice Bots, and a single intelligent call routing platform. Miratech’s digital transformation will help the client to meet the targeted migration timelines and drive operational value and cost savings.
Solution:
Miratech is deploying a project team for analysis, design, provisioning, configuration, consultation, and deployment of Genesys Cloud and any associated integrations. This will include, but is not limited to, the following functionality:
• Migrate the existing Inbound and Outbound Call Flows and routing from Avaya and Cisco platforms to the Genesys Cloud platform
• Analyze, optimize, and migrate the existing users and queues onto the Genesys platform
• Integrations of Salesforce.com Customer Relationship Management (CRM) Collaboration for Genesys Cloud
Estimated project duration: 9 months (Feb 1 - Sept 30)
- Great companies begin with your vision, guaranteed success begins at Miratech
| Background/Challenge:The telecommunications giant is leveraging Miratech’s professional services for assistance in the deployment of the Genesys Cloud solution for their 4,000+ concurrent user agents. The client selected Miratech as their partner to enable the migration of their users from the existing Avaya and Cisco Contact Center platforms to the Genesys Contact Center platform. |
| Business Goal:The migration will enable the client to modernize customer experience and delivery across several digital channels such as Workforce Management (WFM), Call and Screen Recording, Inbound and Outbound IVRs, Natural Language and Voice Bots, and a single intelligent call routing platform. Miratech’s digital transformation will help the client to meet the targeted migration timelines and drive operational value and cost savings. |
| Solution:Miratech is deploying a project team for analysis, design, provisioning, configuration, consultation, and deployment of Genesys Cloud and any associated integrations. This will include, but is not limited to, the following functionality: • Migrate the existing Inbound and Outbound Call Flows and routing from Avaya and Cisco platforms to the Genesys Cloud platform • Analyze, optimize, and migrate the existing users and queues onto the Genesys platform • Integrations of Salesforce.com Customer Relationship Management (CRM) Collaboration for Genesys Cloud Estimated project duration: 9 months (Feb 1 - Sept 30) |
- Great companies begin with your vision, guaranteed success begins at Miratech
