Miratech is delighted to announce partnership with Nuance, the pioneer and leader in conversational AI innovations.
In these unprecedented times, contact center interactions e increasing across voice and digital channels. More than ever, Nuance biometric solutions help by automating the authentication process and cutting Average Handle Time while providing the security and convenience that customers want.
“The partnership with Nuance represents a significant win for our clients. Now enterprises can deploy market-leading customer experience (CX) technologies from Nuance by leveraging Miratech’s world-class, customized delivery capabilities. The combination will enable our customers to rapidly meet ever-changing market demands and deliver differentiated customer experiences,” said Matthew Ainsworth, Miratech Chief Revenue Officer.
By adding Nuance’s cutting-edge technologies to its toolkit, Miratech has strengthened its position as a leading CX solutions provider, enabling its customers to expand from traditional channels and approaches to conversational experiences powered by AI, and develop natural and engaging experiences for IVR, smart speakers, chatbots, and more based on Nuance’s industry-leading speech and AI technologies.
Miratech’s consultants and engineers have worked with Nuance solutions for over 15 years, having performed numerous Nuance Speech Suite (TTS/ASR) installations and integrated other Nuance voice solutions for some of our biggest clients – this partnership is a reflection of the increasing synergy and value between our companies.
Most recently, we updated a legacy interactive voice response (IVR) system for a Fortune 500 insurance company by powering it with Nuance’s Natural Language Understanding (NLU) technology, and thus enabling the client to optimize their contact center costs and effectively improve their customer experience and satisfaction. Having analyzed the latest client survey, the insurance giant found that positive reviews make up 60% of responses mentioning the newly “automated” system. As an additional recognition for our work, Miratech’s consultant serving as a key resource on this project was presented an internal award from the client.
If any of your current or prospective clients are utilizing Nuance or are planning to implement it – Miratech can help ensure their success.
Miratech’s partnership with Nuance will enable you to expand within your current clients who are looking for this solution, or acquire new clients who either currently have Nuance, or have a new need for Nuance.
If you would like to explore Nuance opportunities with Miratech, please contact Oksana Krutybich at Oksana.Krutybich@miratechgroup.com or Anna Roienko at Anna.Roienko@miratechgroup.com.
Miratech is delighted to announce partnership with Nuance, the pioneer and leader in conversational AI innovations.
In these unprecedented times, contact center interactions e increasing across voice and digital channels. More than ever, Nuance biometric solutions help by automating the authentication process and cutting Average Handle Time while providing the security and convenience that customers want.
“The partnership with Nuance represents a significant win for our clients. Now enterprises can deploy market-leading customer experience (CX) technologies from Nuance by leveraging Miratech’s world-class, customized delivery capabilities. The combination will enable our customers to rapidly meet ever-changing market demands and deliver differentiated customer experiences,” said Matthew Ainsworth, Miratech Chief Revenue Officer.
By adding Nuance’s cutting-edge technologies to its toolkit, Miratech has strengthened its position as a leading CX solutions provider, enabling its customers to expand from traditional channels and approaches to conversational experiences powered by AI, and develop natural and engaging experiences for IVR, smart speakers, chatbots, and more based on Nuance’s industry-leading speech and AI technologies.
Miratech’s consultants and engineers have worked with Nuance solutions for over 15 years, having performed numerous Nuance Speech Suite (TTS/ASR) installations and integrated other Nuance voice solutions for some of our biggest clients – this partnership is a reflection of the increasing synergy and value between our companies.
Most recently, we updated a legacy interactive voice response (IVR) system for a Fortune 500 insurance company by powering it with Nuance’s Natural Language Understanding (NLU) technology, and thus enabling the client to optimize their contact center costs and effectively improve their customer experience and satisfaction. Having analyzed the latest client survey, the insurance giant found that positive reviews make up 60% of responses mentioning the newly “automated” system. As an additional recognition for our work, Miratech’s consultant serving as a key resource on this project was presented an internal award from the client.
If any of your current or prospective clients are utilizing Nuance or are planning to implement it – Miratech can help ensure their success.
Miratech’s partnership with Nuance will enable you to expand within your current clients who are looking for this solution, or acquire new clients who either currently have Nuance, or have a new need for Nuance.
If you would like to explore Nuance opportunities with Miratech, please contact Oksana Krutybich at
Oksana.Krutybich@miratechgroup.com
or Anna Roienko at
